Vishal Upadhyay is a seasoned customer success professional, an adept leader, and a collaborative team player with over 10 years of continuous experience in the service industry. With an unwavering commitment to surpassing goals, he demonstrates exceptional independence and focus, making valuable contributions to process and personnel management. His journey includes roles at prominent establishments such as Hilton San Francisco Union Square, Hyatt Regency, and Embassy Suites by Hilton, where he excelled in elevating guest experiences and optimizing operational efficiency. As Assistant Director of Front Office at Hilton San Francisco Union Square, Vishal led the charge in overseeing various facets of front office operations, from guest service and registration to performance management and process enhancement. At Hyatt Regency, Sonoma Wine Country, he served as the Director of Front Office, pioneering initiatives to enhance guest service standards and drive revenue growth. His accomplishments extended to Hilton San Francisco Airport Bayfront, where he skillfully trained team members, boosting productivity and fostering a positive organizational culture. With an impressive skill set, Vishal thrives in people management, financial oversight, talent development, and collaboration. He leverages emotional intelligence, communication, and leadership to navigate challenges and steer teams toward success. His knack for customer experience shines through in his ability to retain customers and ensure high satisfaction ratings. Vishal's academic journey includes a Master of Business Administration from Santa Clara University Leavey School of Business. With his extensive experience and profound expertise, He is consistently delivering excellence in customer success and leadership.

Kiran Sahota is a highly accomplished Registered Nurse with a passion for skilled nursing. With over ten years of industry experience, Kiran's dedication to providing exceptional care is unparalleled. She kickstarted her nursing journey by earning her Associates Degree in Nursing from Santa Rosa Junior College, swiftly followed by the completion of her Bachelor's and Master's degrees in Nursing Education. Throughout her career, Kiran has consistently displayed a deep-rooted love for skilled nursing. Her determination to make a difference propelled her from a Certified Nursing Assistant (CNA) role to her current position as the Director of Nursing at a reputable post-acute rehabilitation center. Her steadfast commitment to quality and compassion has made her an invaluable asset to the organization. Beyond her professional pursuits, Kiran cherishes spending quality time with her family. She finds solace and joy in watching Indian movies and indulging in the aromatic essence of coffee. Kiran's multifaceted interests and unwavering dedication make her an esteemed member of our board of directors, bringing a wealth of knowledge and experience to guide our organization towards success.